FAQS

FAQs
  • What are the President’s Club dates?
    – The program dates are Thursday, May 29 – Sunday, June 1.
  • When should I arrive?
     – Feel free to arrive on Thursday, May 29, at your convenience to ensure you’re prepared for the first event, which is a 6 PM dinner.
  • When should I depart?
    – Check out at the resort is 11 AM on Sunday, June 1.
  • Is there a maximum room capacity?
     – As a policy of the hotel, room maximum capacity is 4 people (2 adults, 2 children). If you have more than three children an additional room will be required at the expense of the guest.
  • Can I get a rollaway?
     – King Rooms are allowed 1 rollaway upon request. Double Queen rooms cannot accommodate a rollaway. If your stay requires a rollaway, please include information when booking your travel or alert Channel Marketing.
  • Can I extend my stay?
     – Unfortunately, the hotel is sold out for any pre OR post program extended stays. Any extended stays are subject to availability and will be confirmed promptly. Guests are responsible for paying the hotel directly for these extra nights, which are subject to the group rate cancellation policy. Please note, refunds are not available for cancellations made within 60 days of arrival. The nightly rate for a standard room is $450, plus tax and resort fees.
  • How do I book travel?
    – Please fill out the travel form located here.
  • What Is the deadline to book my flights?
     – The deadline to book is March 15.
  • What happens if I miss the deadline?
    – Your attendance on the trip hinges on booking your travel by the specified deadline. In the event of circumstances beyond your control preventing timely booking, kindly contact us at channelmarketing@broadvoice.com. Your prompt attention to this matter is appreciated.
  • Can I change my flight?
     – You will be responsible for any costs associated with flight upgrades, modifications, or rescheduling.
  • What happens at check in?
    – Upon your arrival, kindly provide your passport. Additionally, we will require a credit card for any incidentals and expenses not included in your Broadvoice coverage. If your room is not yet available, feel free to store your luggage and make use of the amenities until your official check-in time.
  • What documents do I need to travel?
     – A valid passport (passport expiration date needs to be valid for at least 6 months past your return date) and a Tourist Card (FMM) obtained upon arrival or online here. Ensure you check for any updated travel requirements and advisories before your trip.
  • What should I wear?
    – Daytime attire at the resort is casual. A hat is recommended for sun protection. Pack shorts, t-shirts, and swimwear. Remember to wear cover-ups and shoes in common areas. Casual elegance attire is recommended for the dinners.
  • Should I get travel insurance?
     – While not a requirement, having travel insurance for medical emergencies and trip cancellation can be a smart move.
  • What currency is used?
     – The official currency in Mexico is the Mexican Peso. Foreign currency may be exchanged for Pesos at banks and in airports. Most purchases may also be made in U.S. dollars. Please note, the exchange rate fluctuates daily. Visit www.xe.com for the most current rate.
  • Should I tip at the resort?
     – Gratuities have been covered for President’s Club. You are not required to provide any additional gratuities.
  • What time zone is the resort located?
    – Punta Mita, Mexico, is generally in the Central Time Zone and daylight savings time is not observed as of 2023.
  • Does the hotel offer childcare?
    – Yes, the hotel has childcare services available. These are not covered by Broadvoice and would be charged to the guest.
  • What is the weather?
     – In Riviera Maya at the end of May expect warm and humid weather. Daytime temperatures average around 90°F (33°C), while evenings are milder at 70°F to 75°F (21°C to 24°C).
  • Photos & Social Media
    – Please share any of your amazing photos to social and use #BVPC25.
What are the President’s Club dates?

The program dates are Thursday, May 29 – Sunday, June 1.

Feel free to arrive on Thursday, May 29, at your convenience to ensure you’re prepared for the first event, which is a 6 PM dinner.

Check out at the resort is 11 AM on Sunday, June 1.

As a policy of the hotel, room maximum capacity is 4 people (2 adults, 2 children). If you have more than three children an additional room will be required at the expense of the guest.

King Rooms are allowed 1 rollaway upon request. Double Queen rooms cannot accommodate a rollaway. If your stay requires a rollaway, please include information when booking your travel or alert Channel Marketing.

  • Unfortunately, the hotel is sold out for any pre OR post program extended stays. Any extended stays are subject to availability and will be confirmed promptly. Guests are responsible for paying the hotel directly for these extra nights, which are subject to the group rate cancellation policy. Please note, refunds are not available for cancellations made within 60 days of arrival. The nightly rate for a standard room is $450, plus tax and resort fees.

Please fill out the travel form located here.

The deadline to book is March 15.

Your attendance on the trip hinges on booking your travel by the specified deadline. In the event of circumstances beyond your control preventing timely booking, kindly contact us at channelmarketing@broadvoice.com. Your prompt attention to this matter is appreciated.

You will be responsible for any costs associated with flight upgrades, modifications, or rescheduling.

Upon your arrival, kindly provide your passport. Additionally, we will require a credit card for any incidentals and expenses not included in your Broadvoice coverage. If your room is not yet available, feel free to store your luggage and make use of the amenities until your official check-in time.

A valid passport (passport expiration date needs to be valid for at least 6 months past your return date) and a Tourist Card (FMM) obtained upon arrival or online here. Ensure you check for any updated travel requirements and advisories before your trip.

Daytime attire at the resort is casual. A hat is recommended for sun protection. Pack shorts, t-shirts, and swimwear. Remember to wear cover-ups and shoes in common areas. Casual elegance attire is recommended for the dinners.

While not a requirement, having travel insurance for medical emergencies and trip cancellation can be a smart move.

The official currency in Mexico is the Mexican Peso. Foreign currency may be exchanged for Pesos at banks and in airports. Most purchases may also be made in U.S. dollars. Please note, the exchange rate fluctuates daily. Visit www.xe.com for the most current rate.

Gratuities have been covered for President’s Club. You are not required to provide any additional gratuities.

Punta Mita, Mexico, is generally in the Central Time Zone and daylight savings time is not observed as of 2023.

Yes, the hotel has childcare services available. These are not covered by Broadvoice | GoContact and would be charged to the guest.

In Riviera Maya at the end of May expect warm and humid weather. Daytime temperatures average around 90°F (33°C), while evenings are milder at 70°F to 75°F (21°C to 24°C).

Please share any of your amazing photos to social and use #BVPC25.

Yes! Broadvoice | GoContact has arranged a complimentary 50-minute house massage for you and your guest on Saturday, May 31 at the on-site spa. Appointment times have been pre-scheduled, and you’ll receive your exact time upon hotel check-in.

Please note:

  • Children are not eligible for this experience.
  • Staff members are not included in this relaxation benefit.
  • If you’d like to upgrade your service, feel free to contact the spa directly. Any upgrade costs will be your responsibility.

Time to relax and unwind—enjoy!